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Store Policies

Ericka's House of Elegance was founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

 

Refunds / Exchanges

If you have any issues/problems or are not happy with your purchase please contact me right away so I can help you better. If you ordered the wrong size/color or just do not like the item(s), you can return it for a full refund excluding the return postage. However, please contact me first with a tracking number so I know that you are returning it and can issue your refund. If the item that you purchased was customized specifically for your order (e.i. specific name/initials, etc), unfortunately, a return/exchange will not be accepted.

Returns must be sent within 7 days of the shipping notification to the address below:

Ericka's House of Elegance

PO Box 417

Henrico, VA 23075

 

Gift Certificate Terms and Conditions:

This certificate may be used online at Ericka’s House of Elegance (EHE) only and may not be used to purchase more gift certificates. Purchases will be deducted until the balance reaches zero. Unused values may not be redeemed or refunded for cash. Lost or stolen certificates will not be replaced. Ericka’s House of Elegance associates may not change these terms. This certificate does not have an expiration date. There are no maintenance fees. Any term or condition of this certificate is void where prohibited by law. PROTECT THIS CERTIFICATE AND TREAT IT AS YOU WOULD CASH. ©2020 Ericka’s House of Elegance, LLC.